One cool thing about working as a teller is that it is giving me a chance to explore a professional identity I hadn't had the chance to consider. Like it or not, banking is a LOT about sales and customer service. I took the job because I figured, what the heck, I'd like to be around people more. And I do like that part of the job. We have regulars come in, we get to chat with them about lots of different business; I get to learn about the challenges of retail, or accounting or consulting from our clients. That's cool.
But not all of our clients are like that. Sometimes they are having a bad day, some of them are jaded with the banking industry, sometimes we really screw things up for them. And I am supposed to be nice, positive and helpful will all of them. I don't have much of a problem smiling and saying, "Why don't I have you speak with my manager about this?" but it really makes me wary of who is coming through the door next. Sometimes they don't want to speak with a manager, they are busy and believe *I* should be able to deal with their problems, or they take offense that because I can see enough of their financial identify, I will suggest products to them. (In their defense, might not be very good at this part yet.) This isn't the major interaction I have with people, but it really dampens my enthusiasm for seeing other clients walk through the door.
Much like my thoughts on research, I either need to figure out a way to deal with the downside of this job, or accept that customer service and sales are not for me. This possibly doesn't seem like a major leap, but Clontech is currently trying to recruit a Ph.D. to a sales position in my region. I was contacted by a recruiter on LinkedIn about the position, and am very confident that No, that's not where I want to take my career.
On the other hand, as a teller I get to learn more about what is called Operations, which is a job I might be more interested in pursuing.